Contact Mines Game

Contact Mines Game, reach our support team for help with login, registration, deposits, withdrawals, bonuses, and any account questions you have.

Reach us

Have a question about the mines game? Get in touch through our in-app chat or by email, our team is ready to help with account queries, gameplay questions, deposit issues, and withdrawal requests.

We aim to respond to all email queries within 24 hours. For faster resolution, use the in-app chat where our automated assistant can handle common questions instantly, including balance checks, bet history, and bonus status. If your query involves a payment made via PhonePe, GPay, or BHIM, keep your transaction ID handy before reaching out; this helps our agents resolve your case without unnecessary back-and-forth.

Office hours

Our automated in-app chat is available 24/7, get instant answers any time you play, day or night.

Live human agents are available:

  • Monday to Sunday: 9:00 AM to 9:00 PM IST

Outside these hours, leave a message in chat or send us an email and we'll follow up as soon as agents are back online. For urgent payment issues raised after 9:00 PM IST, email us with your registered mobile number and transaction reference, we prioritise these queries first thing every morning. Most email responses are sent within 12 to 24 hours.

Online-only support

Mines Game is a fully digital platform built for players across India, from Mumbai to Chennai, Kolkata to Chandigarh. There is no physical office, walk-in counter, or postal address. All support is delivered entirely online via in-app chat and email.

To get help, follow these steps:

  1. Open your game dashboard and tap the chat icon for instant automated assistance.
  2. For account or payment queries, including issues with PhonePe, GPay, or BHIM transactions, type your question in chat and a live agent will join during support hours.
  3. Alternatively, email [email protected] with your username and a brief description of your issue.

No travel required. No paperwork. No queues. Just fast, fully digital support wherever you play the mines game in India.